The bike is a fanrastic piece of kit .I lived it that much i purchased a second identical bike for my partner .ive done 640 miles in ariund 6 weeks .unfortunately there was an issue wirh the rear cassette whuch forced the gears to snap which i had to take to a reputable bike cimoany to fix .They replaced the rear cassette and gears and a new chain .They tild me the free wheel element was not wirking and the chain was gathering behind the gears and forced the gear to pinch and twist inwards and snapped the teeth in the deraleur .Because i needed the bike to comunte to work ASAP.i decided to let Undercover Cycles carryout the work which xist me £160 .iThe bike however us absoloutely Amazing and i have recomendended the buke to everyone who shares an interest in the bike/bikes as there mist definetly an eye catcher and always attract interest !!.

Hitway are great! The bike works perfectly and we have had no issues with it or Hitway themselves!
When our address didn’t show up they enquired and also used what3words which helped the delivery arrive with no issues!

Definitely recommend them! Not only for the bikes they make and sell but for their brilliant customer service

"The HITWAY BK17 is a game-changer, especially its exceptional range. The dual removable batteries let me explore far beyond my usual routes, making longer rides and varied terrains a breeze."

I've recently bought one an absolutely love it the only negative thing I would say is that its very hard to pedal when the battery is on one bar beside that I've been recommending the bk17 to everyone

Such a great bike, great value for money